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Consumer group alleges Walgreens model breaks law

March 20, 2014
Associated Press

TALLAHASSEE, Fla. (AP) — A union-backed activist group is alleging that Walgreens violates Florida law regarding the supervision of pharmacy technicians.

In a complaint filed with the state Department of Health, the group Change to Win contends that an initiative by Walgreens to allow its pharmacist to sit at a table away from the pharmacy counter to better interact with customers leaves technicians unsupervised. They say that opens the door to errors.

The complaint comes as the state's Board of Pharmacy discovers that it has never formally defined exactly what the term supervision is as it relates to pharmacists and pharmacy technicians.

It plans to address the issue in its April meeting, adding language that would allow technology-based supervision of technicians, which Walgreens uses.

Pending legislation gives the board more authority in defining statute.



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